Terms and Conditions
Updated: November 20, 2024
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Welcome to the InnTouch Travel website (this "Website"), controlled and operated by InnTouch Travel. Please read our terms and conditions carefully before continuing with your use of this Website. These Terms and Conditions set forth the legally binding agreement between you and us when you use this Website. You may use this Website and the services and products offered there under as long as you comply with these Terms and Conditions. By accessing or using this Website, you agree to the Terms and Conditions. If you do not agree with these Terms and Conditions, do not use this Website. InnTouch Travel reserves the right to modify, alter, or update these Terms and Conditions at any time, in its sole discretion. By using this Website after modifications, alterations, or updates, you agree to be bound by such revised Terms and Conditions.
Cancellation Policy And Modifications
Please review our cancellation and modification policies carefully as they apply by reservation type, with specific differences for Resorts in the Spotlight Collection🔆.
Weekly Rentals (except Spotlight Collection🔆 Resorts)
Cancellation Policy:
95% refundable 60 days or more prior to the check-in date.
50% refundable 30 days or more prior to the check-in date.
Reservations are final and non-refundable 29 days or less from the check-in date.
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Modifications:
Reservation dates can be changed 30 days or more prior to the check-in date, based on availability. A 5% change fee applies per change. If the new reservation is higher in price, the difference will be charged at time of change. If the new reservation is lower in price, the customer will forfeit the difference.
Guest Name can be changed 15 days or more prior to the check-in date. A modification fee applies per change (see Guest Name Change section for current fee).
Hot Weeks (except Spotlight Collection🔆 Resorts)
Cancellation Policy:
All Hot Weeks are final and non-refundable.
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Modifications:
Reservation dates can be changed 30 days or more prior to the check-in date, based on availability. A 5% change fee applies per change. If the new reservation is higher in price, the difference will be charged at time of change. If the new reservation is lower in price, the customer will forfeit the difference.
Guest Name can be changed 15 days or more prior to the check-in date. A modification fee applies per change (see Guest Name Change section for current fee).
Short Stays
Cancellation Policy:
All Short Stays are final and non-refundable.
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Modifications:
Reservation dates can be changed 30 days or more prior to the check-in date, based on availability. A 5% change fee applies per change. If the new reservation is higher in price, the difference will be charged at time of change. If the new reservation is lower in price, the customer will forfeit the difference.
Guest Name can be changed 15 days or more prior to the check-in date. A modification fee applies per change (see Guest Name Change section for current fee).
Exchanges (except Spotlight Collection🔆 Resorts)
Cancellation Policy:
All Exchange reservations are final and non-refundable.
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Modifications:
All Exchange reservations are final and dates cannot be modified.
Guest Name can be changed 15 days or more prior to the check-in date. A modification fee applies per change (see Guest Name Change section for current fee).
Spotlight Collection🔆 Resorts
Cancellation Policy:
All reservations at Spotlight Collection🔆 Resorts are final and non-refundable.
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Modifications:
All reservations at Spotlight Collection🔆 Resorts are final and dates cannot be modified.
All reservations at Spotlight Collection🔆 Resorts are final and guest name cannot be modified.
InnTouch Travel Fee Schedule
For all Rental and Exchange reservations, the total price of the reservation will be charged on the day of booking, payable by PayPal, Visa, MasterCard, American Express, and Discover. All fees are payable in U.S. Dollars.
Exchange Fees:
The exchange fee is $125 per exchange.
The upgrade fee is $95 per upgrade for larger suite size, holiday, or high season.
Guest Name Change*:
The fee to change the guest name is $30 per change.
*Some reservations are final and name changes are not allowed. Please refer to Cancellation Policy And Modification section for more information.